"My pc has been infected by the Trojan Horse Generic 12 virus." So has mine. I need help too. I have tried every free anti-virus/anti-spyware there is available on the market, and I am at a point where I am willing to pay for the first tool that effectively removes it. I tried Lavasoft, McAffee, Norton, Super-Antispyware, God knows what else! Grisofts AVG Free is what I have installed and it has been sufficient up till now. (It's gotten me out of some blackholes before!) But, this time...all the scanning and cleaning tools seem to be able to do is catch and detect and heal or vault or quarantine, are the infectED files, (*?*?*.dll's in the system32, system_information_volume/_restore and temp folders), but none seem to be able to catch the infectOR, which seems to be very well hidden. They even detected bogus registry keys and fake "favorites" browser bookmarks. I have repaired all, but still my (AVG) resident shield pops up with "Trojan horse Generic 12, heal vault or ignore." My vault is filling up, but still I feel unprotected. Also, another sympton is rogue anti-spyware sites that pop-up and start scanning (for as long as I let them) my pc. One of the consequences that I read in the KB's that upsets me most is that some of these malicious codes could read my online banking passwords and empty out my account. Now THAT really worries me! And it seems very strange that so far none of the usual tools work. Can anyone out there help us please? Do you know for a fact that BullGuard can effectively remove this trojan? I'm willing to pay, but I need to see it removed first. Thanks,
and saveit on the desktop. Then double click on it(Fix_download.exe).
You may have to allow the program to download filesfrom the web!
The program download the necessary cleaning programs. Once the program is downloaded, there will be a folder on your desktop named Fix.– if the instructions not automatically opens, so double-click "FIX_manual.htm" in Fix folder.
Please follow the instructions and copy the logs here, in your ownTopic.
Note : Fix_download.exeis detected by some antivirus programsas a "RiskTool" /infection; it is not a virus. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
Touch --> Please understand my reasons for not posting publicly my disk's directory structure, I'm sure your intentions are quite honorable, notwithstanding. All I'd like to know is whether BullGuard's Trial, or even only the Full paid version, is efficient against this Trojan, (and against Worm/Autoit.DMJ which AVG seems to think I've become infected with, since I downloaded your Fix_Download.exe), clear that I am on the fact that no single tool on the market is effective against all threats. I'm just asking if THIS tool (BullGuard's) is effective against THIS threat.
Yes, I do have BullGuard Trial installed and it is now reporting all is clean. It seems to be quite a powerful tool, complete, thorough, user-friendly, straightforward and flexible enough to allow the user various options. I think you ought to recommend it more. I surely do. I am seriously considering buying the full version, once the trial period has expired. Thank you for your time.
That´s good news. You´re right - BG is a powerfull tool, and I´m glad to hear you will recommend it. The reason for not recommending Bullguard or any other purchase programs is, this forum is a free forum, even it´s called Bullguard forum. If you click on the link in My signatur, you´ll see we are all independent volunters. We can/will therefore only use/suggest Freeware programs.
If a user specific ask for a good antivirus program He is willing to pay for, I´ll suggest he try BG
Of course, when a Bullguard user have problems, am I able to help him - or at least try
I understand your viewpoint, and I agree that's as it should be. In my original post I did mention that "I have tried every free anti-virus/anti-spyware there is available on the market, and I am at a point where I am willing to pay for the first tool that effectively removes it [...] Do you know for a fact that BullGuard can effectively remove this trojan? I'm willing to pay, but I need to see it removed first." Perhaps I should have added "...by BG" for clarity. Anyway, again thank you. Keep up your good job, as I mentioned somewhere, it's an unfair war (and getting unfairer: I'd say 70 or 80% of googled free tools are rogues nowadays), and we need all the volunteers we can get, willing and able to help, both users and publishers. My compliments to you, sir, and to the Alliance.
Paparimskiy - I had the EXACT same problem. After spending all day on this, I have finally (knock on wood), got things under control.
I wish I could take credit for the below, but I can't. This is a tedious, long process, but it works (so far). You need to download 4-5 different programs. I ran each program twice (to make sure I had coverage), restarted in between, and then at the end, ran all of them sequentially after eachother to make sure I had final resolution. No. 1 takes care of a lot, but don't stop there, the other ones picked up other items.
To me, it appears that "Internet Explorer" is the trigger of this trojan horse so initially, you have to take the hit to get the first download, but after that, you should be well on your way to fixing the problem.
All these programs can be downloaded from www.download.com and they are FREE.
"You need to run these 4 essential steps to remove all the spyware on your computer.
1. Run Malwarebytes Anti-Malware
2. Run the anti spyware removal programs spybot
3 Run Superantispyware
4. Run a complete scan with free curing utility Dr.Web CureIt!
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