Live update doesn't connect to the liveupdate.symantecliveupdate.com

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Ned
New Member

Date Joined Feb 2005
Total Posts : 2

Posted 2-9-2005 2:43 (GMT +1)

when I run live update it says that it cannot connect to the liveupdate server
what can I do?

DoctorAl
New Member

Date Joined Aug 2006
Total Posts : 3

Posted 8-9-2006 11:37 (GMT +1)

This same thing happens tome NO help so far from Tech Support either. Good news isthat Igot it towork only ONCe by turning OFFWindows Firewall ANDInternet Worm Protection So far has not worked a 2nd timeStill trying. Let me know if you have any luck
Al(al.eng@sbcglobal.net)

jisern
New Member

Date Joined Aug 2006
Total Posts : 16

Posted 8-10-2006 3:38 (GMT +1)

As a work around you can download the latest definitions manually from the Symantec site at the following url:

http://www.symantec.com/avcenter/download.html

-Jake Isern

Online AntiVirus Study Course

http://www.antivirusvideos.com

Post Edited (jisern) : 8/11/2006 6:16:23 PM GMT

jisern
New Member

Date Joined Aug 2006
Total Posts : 16

Posted 8-11-2006 7:26 (GMT +1)

Did you try the following instructions from Symantec:
http://service1.symantec.com/SUPPORT/faxprod.nsf/0/4a20aa702b2666c28525685600690b7c?OpenDocument

-Jake Isern

Online AntiVirus Study Course

http://www.antivirusvideos.com

DoctorAl
New Member

Date Joined Aug 2006
Total Posts : 3

Posted 8-12-2006 3:25 (GMT +1)

Igot It towork finally after toiling on this for a week!You need to configure Windows Firewall in XPand Internet Worm Protection in Systemsworks Live Update needs to use port 21 for FTP and 80 in HTTP and 443 in HTTPS. Ialso had to delete all my dial-up connections in Internet Options in the Control Pqanel as Iuse DSL anyways, Igot it to work TWICE to ensure me it was not a fluke occurrance

Title: 'Settings needed to configure your firewall for LiveUpdate'
Document ID: 2002041115083313
> Web URL: http://service1.symantec.com/Support/sharedtech.nsf/docid/2002041115083313?Open&src=con_ols_nam

I also request you to get back to us with the following details:

zzzzGood luck!
Al Eng al.eng@sbcglobal.net

DoctorAl
New Member

Date Joined Aug 2006
Total Posts : 3

Posted 8-12-2006 9:50 (GMT +1)

The above REALLY WORKS. The article from Symantec Tech Support abou adjusting the configuration and clearing out all the useless dialup connections really did the trick!Try it, It works!
Al

stiner905
New Member

Date Joined Aug 2006
Total Posts : 1

Posted 8-18-2006 3:11 (GMT +1)

I had a similar problem with Symantec. The error message said: "Live update could not retrieve the catalog file..."

The above fix did not work for me. What did work is this:

1. On the computer on which you see this error message, look in the C:\Program Files\Symantec\LiveUpdate folder for the S32luhl1.dll file.
If the file exists, then delete it.
2. Delete the Settings.LiveUpdate file. The location of the Settings.LiveUpdate file varies according to the operating system:
* For Windows 95/98: C:\Windows\All Users\Application Data\Symantec\LiveUpdate
* For Windows NT 4: C:\WinNT\\Profiles\All Users\Application Data\Symantec\LiveUpdate
* For Windows 2000 and XP: C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

Note: You must delete the S32luhl1.dll file before deleting the Settings.LiveUpdate file.

Hope this helps you.

Dtrini
New Member

Date Joined Nov 2006
Total Posts : 1

Posted 11-4-2006 11:42 (GMT +1)

Thanks stiner905, it was driving me nuts that this thing would not work properly on one machien but fine on all the others. Your instructions worked perfectly. Much appreciated.

TMG
New Member

Date Joined Jan 2007
Total Posts : 1

Posted 1-19-2007 5:12 (GMT +1)

i have a question for stiner905.

i followed your instructions, to get my liveupdate to work. and the only trouble i had, is that when i get to the liveupdate folder, i can't figure out if i am to delete ALL of the settings that i have in there, or just ONE of them. i don't have a file that is called Settings.Liveupdate. i have about 29 settings in there.

i have already deleted the S32luhl1.dll file. i just wish the Settings.LiveUpdate file, was as easy to find as that one was.

can you tell me if i should have all those settings for liveupdate, which includes anything from product inventories, to logs, etc.?

thank you for any help you can give me.

megnda
New Member

Date Joined Jun 2008
Total Posts : 1

Posted 7-22-2008 10:53 (GMT +1)

i did it! pls try what i did to solve this problem... pls try this FIRST before any other try of the suggestions above because it worked to me!

---- go to your documents and settings

---- click ALL USERS

---- click APPLICATION DATA

---- click SYMANTEC

----- right click LIVEUPDATE, select PROPERTIES, uncheck the box UNHIDDEN...

NOT A GEEK
New Member

Date Joined Nov 2008
Total Posts : 1

Posted 11-26-2008 10:37 (GMT +1)

Iv'e just solved the same problem by upgrading live update to a newer version (after trying all of the below and failing).

After upgrading , when I opened Live Update it found about 15 files which it told me would stop Live Update from running and deleted them.

http://www.softpedia.com/progDownload/Symantec-LiveUpdate-Download-8051.html

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